In the world of scientific quality management, the “theory of constraints” and the “lean” philosophy have become major discussion points. One major component of success in achieving efficiency related to these points is human interaction. We must continue to develop models of efficiency to remain competitive to be sure, on the other hand, we must maintain our focus on the ability to work and communicate as human beings. Only then, can an organization truly meet its goals.
Stephen McCarthy, Director of The McCarthy Project on the role of human interaction, i.e. communication